موضوعات
آموزش و پرورش
ادبیات و زبان
پزشکی، دندانپزشکی و داروسازی
تاریخ و جغرافیا
داستان و رمان
دیگر
دین و فلسفه
روانشناسی
ریاضیات و آمار
سلامتی، تناسب اندام و رژیم غذایی
شیمی و پلیمر
علوم اجتماعی و حقوق
علوم زیستی و بیوتکنولوژی
فیزیک و نجوم
کامپیوتر و اینترنت
کتابهای کودکان و داستان
کسب و کار و اقتصاد
کشاورزی و دامپزشکی و غذا
معماری
مهندسی و فناوری
هنر و تئاتر
محصولات
Everyday Letters for Busy People: Hundreds of Samples You Can Adapt at a Moment's Notice - PDF
نویسندگان: خلاصه: Here are hundreds of tips, techniques, and samples that will help you create the perfect letter (or e-mail!) no matter what the occasion or circumstance, or how little time you have. In no time, you'll be writing the kind of letters that get action, build relationships, ease tense situations, and get your message across. This book includes a wide variety of sample letters you can use or adapt at a minute's notice, with: Business letters; Complaint letters; Community action letters; Job-search letters; Letters to government officials and agencies; Thank-you letters. This book also includes a new section on how to write concise, polite, and effective e-mails easier and faster than ever! It will help you to create the sharpest interview follow-up, the kindest thank you, the most heartfelt condolence, and the most effective complaint letter.
How You Do... What You Do: Create Service Excellence That Wins Clients For Life - PDF
نویسندگان: خلاصه: Between the challenges of escalating competition, well-informed clients, and dismal customer service, today's marketplace is becoming more and more crowded. The result is that your clients have more influence and choices than ever before. If you or your organization do not consistently satisfy and surpass their expectations, your clients will take their buying power elsewhere. It's that simple. But by establishing service excellence as your top strategic and cultural priority, you will foster the strong relationships needed to win--and retain--loyal clients. In this breakthrough book, customer service expert Bob Livingston gives you practical tools for transforming your approach to serving clients by strengthening “how you do what you do.” Whether you're a business leader, a client service executive, a sales manager, or an individual, you can differentiate yourself from competition by adopting Livingston's simple yet proven roadmap for achieving Service Excellence. In How You Do . . . What You Do, Livingston imparts a clear, step-by-step blueprint for transforming your culture, attitudes, and behaviors by illustrating how to: Develop and live your Purpose and Values Understand your clients' soft needs, and create plans to satisfy them Seek continuous improvement by stimulating creativity and innovation Keep your service-oriented culture growing Create a passion for Service Excellence Livingston draws upon a lifetime of experience in which he has achieved measurable success helping many companies shape their service cultures--most notably CROSSMARK, an international consumer products sales and marketing agency, whose remarkable transformation stands out as one of the strongest proof statements for this methodology. Throughout, Livingston benchmarks other great companies renowned for their service excellence, including Accenture, Henry & Horne, ECRM, The Nielsen Company, TBWA\Worldwide, Four Seasons, and many others. Properly executed, this compelling and inspirational approach to service virtually guarantees the client loyalty that will set you apart from competition, and distinguish you by How You Do . . . What You Do.
Dreams of the Goddess: Discovering the Divine While You Sleep - PDF
نویسندگان: خلاصه: This book, which can also be thought of as a journal opens the mystical world of dreams and deepens the reader's relationship with the Goddess, regardless of experience. It contains guides for rituals, spells, exercises and meditations. Simple techniques are designed to gently guide you to successful, inspiring, magickal, and spiritual dreaming enabling you to navigate the dreamer's path to the Goddess using both ancient and modern ways. Your insights and dreams can be recorded in the carefully crafted journal sections located in each chapter. The journal section and a symbolic reference section, with spiritual symbols and meanings from paths around the world, combine to teach the student or master to go beyond simple interpretation of dreams to magickal understanding. This book helps you find the power that has always been just beyond your grasp in the late night hours and make it a magickal source of renewal and growth.
Canning Spam: You've Got Mail (That You Don't Want) - PDF
نویسندگان: خلاصه: We've all seen it — the e-mails that come to us from a sender we don't know and promise a frog that jumps across our screen, a low mortgage rate or a medical miracle pill. These e-mails are otherwise known as spam. Your inbox gets cluttered or worse, your computer is infected with a virus as you scratch your head, wondering how it ever happened. Now there is a way to stop the madness! Canning Spam: You've Got Mail (That You Don't Want) is your remedy to inbox clutter and infected computers. Learn how spammers get your e-mail address and how to stop them, how viruses are transmitted through attachments, how spammers can mask their true identity and how to ultimately block unwanted e-mails. Next time you log in to your e-mail account, be happy to hear those three little words: “You've Got Mail!”
Sport Injury Psychology: Cultural, Relational, Methodological, and Applied Considerations (Routledge Psychology of Sport, Exercise and Physical Activity) 1st Edition, - Original PDF
نویسندگان: خلاصه: Written by a team of international experts and emerging talents from around the world, Sport Injury Psychology: Cultural, Relational, Methodological, and Applied Considerationschallenges the status quo of the field of sport injury psychology and opens new and exciting future research trajectories by critically considering: How to evolve from an individual focused and single, scientific discipline into a cultural and relational focused and interdisciplinary discourse How to shift from the dominant positivist foundation towards a more inclusive scholarship with divergent epistemologies, theories, and methodologies How to replace the attempt to establish ‘best practice’ and desire for ‘clean’ findings with the need for continuous innovation and multifaceted applied experiences Each chapter stimulates debate and encourages theoretical, methodological, and/or applied diversification, and closes with future research directions that provide novel and rigorous programs of research that have the potential to advance the field of sport injury psychology into an interdisciplinary discourse that strives for and embraces collaboration between academic disciplines and with practitioners working in the field. Cutting edge, timely, and comprehensive, Sport Injury Psychology: Cultural, Relational, Methodological, and Applied Considerationsis essential reading for undergraduate students, postgraduate students, and more established scholars in the fields of sport communication, sports medicine, sport psychology, sports sociology, and other related sport science disciplines.
Monday Morning Mentoring: Ten Lessons to Guide You Up the Ladder - PDF
نویسندگان: خلاصه: It was a rainy, gloomy day when I left home for my firstmeeting with Tony.Frankly, I was somewhat cynical about whether meet-ing with Tony would change anything at work. At best, timewith Tony would probably make me feel better about howthings were going. I guess I really doubted he could do muchto change how I managed. After all, I had worked for yearsfor one of the best companies in the world and had been tonumerous management-development sessions. To no one’ssurprise, however, the impact of these highly touted trainingsessions rarely lasted more than a short time.I had to keep reminding myself that if things were great,I never would have called Tony in the first place. The truth wasthis: I was at a crossroads in my career. Deep down I knewsomething was going to have to change, one way or another.“Get with it,” I chided myself. “Executives all over the country
If You Build It Will They Come: Three Steps to Test and Validate Any Market Opportunity - PDF
نویسندگان: خلاصه: Know if you'll hit your targets before pulling the trigger on any marketing planMore than sixty five percent of new products are commercial failures, and if you compound this with a recession, now more than ever you can't afford to be wrong. In If You Build It Will They Come, business professor and strategy consultant Rob Adams shows you how to make sure you hit your target market before you spend a lot of money. He shows you the fast, systematic and proven approach of performing Market Validation in advance of making a large product investment.Adams outlines a simple and effective market validation and testing strategy that is proven, giving entrepreneurs and managers the ability to dramatically improve the prospect of product success. He explains how to quickly gather information on competitors, directly interview members of your target market, and figure out what the market really wants to buy, versus what customers say they want. The steps to quickly understanding the viability of your marketWhere to go to gather the information needed to hit the market requirementsHow to follow through with the right product launched in the right wayAdams cuts through the fancy terms and expensive market research that gives lots of data but no real product oriented information about usage, pricing, features and competitive forces. In the end you'll produce results on your first release of a far more mature product, shipped in a faster timeframe with features customers will actually use. This book is for anyone involved with designing, developing and launching new products. Its examples and advice cover everything from the fledgling start-up that needs their first product to work just to survive to the successful Fortune Class company establishing new worldwide markets. Examples cut across all major industrial sectors including consumer, retail, manufacturing, technology, life sciences and services. This book offers the step-based guidance you need to make sure failure is not an option.آیا کتاب مورد نظر هنوز بر روی سایت قرار نگرفته است؟ جای نگرانی نیست! کافی است بر روی گزینه سفارش کتاب کلیک کرده و درخواست خود را ثبت کنید. در کمتر از چند ساعت کتاب شما را آماده خواهیم کرد.